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Complaints
Concerns and Complaints Policy 2024
This Policy and the procedures for its implementation aim to clarify the way in which complaints are managed. The Policy also seeks to promote a consistent and transparent approach to dealing with complaints
Serial and Unreasonable Complaints Policy 2024
This Policy and the procedures for its implementation aim to clarify the way in which serial and unreasonable complaints are managed. It aims to do so in a way which is clear and concise. The Policy also seeks to promote a consistent and transparent approach to dealing with such matters.