Complaints

Puzzle piece

Concerns and Complaints Policy

This Policy and the procedures for its implementation aim to clarify the way in which complaints are managed. The Policy also seeks to promote a consistent and transparent approach to dealing with complaints

Puzzle piece

Serial and Unreasonable Complaints Policy

This Policy and the procedures for its implementation aim to clarify the way in which serial and unreasonable complaints are managed. It aims to do so in a way which is clear and concise. The Policy also seeks to promote a consistent and transparent approach to dealing with such matters.